Returns Policy

Returns: Subscription items
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges
If you need to exchange for a different size or colour, send us an email at hello@asuwere.co to arrange a return.

Unfortunately we do not offer refunds or store credit on subscription items. If you are unhappy with your item, please contact us at hello@asuwere.co.

Returns: One off purchases
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges
If you need to exchange for a different size, colour or alternative product, send us an email at hello@asuwere.co to arrange a return.

Credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then we will issue a credit which can be used in the Asuwere online store, within a certain amount of days.

Unfortunately we do not offer refunds on items. If you are unhappy with your item, please contact us at hello@asuwere.co.

Shipping
If eligible for a return, you will need to mail your product to Auckland, New Zealand. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

How our membership works

1. Select from our curated essentials

We design monthly releases of classic styles in quality fabrics for daily wear. Unsure on what you need? Our expert team can help style your perfect wardrobe.

2. Subscribe and save up to 50%

Subscribers receive up to 50% off RRP. You have the freedom to choose from multiple items each month or skip months where you want a break.

3. Rest easy, your wardrobe is sorted

At the start of each month we send out your selections with style & care guides, leaving you to look good with ease.
Swap items, return, or cancel anytime.

1. Select from our curated essentials

We design monthly releases of classic styles in quality fabrics for daily wear. Unsure on what you need? Our expert team can help style your perfect wardrobe.

2. Subscribe and save up to 30% to 50%

Subscribers receive 30% -50% off retail prices. You have the freedom to choose from multiple items each month or skip months where you want a break.

3. Rest easy, your wardrobe is sorted

At the start of each month we send out your selections with style and care guides, leaving you to look good with ease.
You can swap items, return, or cancel anytime.

April

Autumn officially kicked off last month, and the seasonal change is a reminder of the colder months to come.

The product: It's a big one gents, our first drop of denim, a quilted woollen vest using recycled plastic bottles as the fill and crowd-favourite knitwear.