Returns Policy
Returns policy
Returns: Subscription items
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges
If you need to exchange for a different size or colour, send us an email at hello@asuwere.co to arrange a return.
Unfortunately we do not offer refunds or store credit on subscription items. If you are unhappy with your item, please contact us at hello@asuwere.co.
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Returns: One off purchases
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges
If you need to exchange for a different size, colour or alternative product, send us an email at hello@asuwere.co to arrange a return.
Credit
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit.
If you are approved, then we will issue a credit which can be used in the Asuwere online store, within a certain amount of days.
Unfortunately we do not offer refunds on items. If you are unhappy with your item, please contact us at hello@asuwere.co.
Shipping
If eligible for a return, you will need to mail your product to Auckland, New Zealand. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How it works
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Select your plan
Select and purchase the plan that works for you and add your preferred sizing details. All plans gain access to member pricing, free returns and Clubroom events.
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Choose your garments
Once you have joined - Select your up coming garments from your member portal and add or change any additional details.
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Rest easy, your wardrobe is in good hands
You will be billed on the 1st of each month, and your product will be dispatched shortly after. If the garment doesn't fit, or you're not into it, we offer free returns and you can exchange it for something else.
What do I get each month?
Every month we release new items appropriate to the season (not the fashion season) which build up your wardrobe.
You have the freedom to select which items you would like up to 6 months into the future and can skip or take something from a previous month if we have in stock
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May
As the end of autumn draws nigh, so too does the chance of a chilly southerly. Our May release will have you well prepared for the drop in temperature.
The product: A heavier release of cotton sweats in a crew, hood and 1/4 zip, a heavy woollen overshirt, and a matte jacket. -
June
Winter has arrived so it's time to start layering and embrace the cold with our June release.
The product: A balanced release of seasonal button-down shirting to suit the occasion, and a Woollen lined Overcoat to take on the elements. -
July
We're now in the coldest month of the year so here are some products to keep you cosy in style.
The product: A popular style amongst our members, The Woollen Overshirt is perfect for throwing over any outfit. A new release of our leather low sneakers now available in premium leather suede.
