Returns Policy

Returns: Subscription items 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges 
If you need to exchange for a different size or colour, send us an email at hello@asuwere.co to arrange a return.

Unfortunately we do not offer refunds or store credit on subscription items. If you are unhappy with your item, please contact us at hello@asuwere.co.

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Returns: One off purchases 
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges 
If you need to exchange for a different size, colour or alternative product, send us an email at hello@asuwere.co to arrange a return.

Credit 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your store credit. 
If you are approved, then we will issue a credit which can be used in the Asuwere online store, within a certain amount of days.

Unfortunately we do not offer refunds on items. If you are unhappy with your item, please contact us at hello@asuwere.co.

Shipping 
If eligible for a return, you will need to mail your product to Auckland, New Zealand. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.