FAQs
Subscriptions
We know firsthand that the current model of clothes shopping is time-consuming at best, and overwhelming at worst. Irregular sizing, mountains of clothes to navigate and winter clothing in the middle of summer.
We want to simplify this by providing a subscription service, delivering the core of what you need for your wardrobe, so you don’t have to think about it. Because of this commitment from you, this gives us an accurate read on what to order and allows us to invest in better quality fabrics and pass on the savings.
Sometimes all it takes is one item to refresh your whole wardrobe.
You can pay either annually ($1099 one off payment getting you $1200 members credit) or monthly ($99 monthly charge), to use at 15-20% RRP.
You also get
✔️ Early access to new releases
✔️ Store credit that’s easy to track and use
✔️ Free shipping
✔️ First dibs on limited drops
You can pay either:
- Annually ($1099 one off payment)
- Monthly ($99 monthly charge)
No, you make your own selections and shop as you please from our core collection, quarterly releases or surprise drops.
If you would like advice on what to choose, you can contact us at hello@asuwere.co or book an in-store or online fitting.
If you are in Auckland you can pop into our store, where you can experience the quality of our garments firsthand. Every size and colour for the whole year is available to try, so you can put your mind at ease.
If you're outside of Auckland and can't make it to our store, we offer free exchanges if a product isn't right for you.
Your monthly charge automatically turns into a credit which carry's over month to month to use at a later date.
You can also skip a month and not be charged then your payments will resume the following month.
Yes! When you are logged into your account you can use your credit at the checkout.
You can request a refund up to 48 hours after each charge date.
Banked credit cannot be refunded and can be used toward anything on the online store + more great options in-store.
Asuwere members receive 15-20% off RRP when buying additional items from our store. Once you have signed up and logged into your account the discounted price will appear.
If you are not a member you can still purchase one-off products at full RRP.
Annual billing: the full amount is charged right after you click Submit Order on the Secure Checkout page. Following the end of your subscription, this will renew on the 1st of the following month.
Monthly billing: The first months subscription fee is charged right after you click Submit Order on the Secure Checkout page. For each subsequent month, subscribers are charged on the 1st of the month. This is payment for the following month’s clothing item.
Yes, you can send your item back free of charge. If you need to exchange for a different size or colour, send us an email at hello@asuwere.co to arrange a return.
If 30 days have gone by since you received your item and you have not made contact with us regarding the item, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it
We do not issue refunds for subscription monthly charges or banked credits.
Yes, the best way to gift a subscription would be to create an account for the recipient, set the billing address for yourself and the shipping address directly to them. They will still have the chance to change their size or colours. You can always update billing details to theirs going forward.
As a member, you can skip payments up to 3 months at a time via your members portal under ‘Your subscription’.
You can cancel your membership anytime via your members portal under ‘Your subscription’.
Once a membership has been cancelled, members pricing will no longer be applicable.
If you cancel and have unused credit, this can be used in-store or online at full price. This will be valid for 1 year from your membership cancellation date.
If you’ve paid for a 12-month subscription upfront, you can cancel anytime and still receive your monthly items until the time period is up. If you don’t cancel before the subscription is up, this will renew automatically for the same length.
One-off purchases
Yes, you can purchase any item in-store or online at RRP.
Our key release dates are March, June, September and December.
To avoid missing out on new releases you can become a member and get first pick on monthly items.
**Please note there is no refund or returns available on any sale items.**
If you return an item within 21 days, we can offer you a full refund or exchange. Please ensure you email hello@asuwere.co to arrange a return before sending.
See our full refund policy here.
Shipping
For subscriptions, we currently only ship to NZ & Australia.
We ship worldwide for one-off purchases.
Shipping is free on all subscription orders in NZ, and $10/month for Australia.
For one off purchases, shipping is available worldwide, costs are as follows (prices in NZD)
-Within NZ: $10 for purchases up to $150, free shipping for $150+
-Australia: $20
-Worldwide: $60
Store information
Yes, we have a store at 282 Ponsonby Road
Monday 10.30am - 4pm
Tuesday - Friday 10.30am - 4.30pm
Saturday 10am - 4pm
Sunday 11am - 3pm
There is usually plenty of parking outside of the store for $2 ph.
2 hours Free parking can be found 50 metres away on Ponsonby Terrace.
Still have a question? Email us at hello@asuwere.co