What is Asuwere?
Asuwere is a menswear subscription service that delivers high-quality wardrobe essentials to your door every month. All products are designed to build a perfect base wardrobe and work together seamlessly for guys of any age.

We do not follow trends and only offer products which we believe all guys should own (but can’t find), in the colours they need - so you can mix and match our items together or with what you already own.

We'll take care of the clothes, you get back to what you were doing, less stressed and better dressed.

How does the subscription work?
Opt to either pay monthly or annually recurring. You’ll be charged today, and if opting for monthly you’ll be billed the 10th of each month thereafter. 

On subscribing, you’ll also have the choice to either pick your own colours, or let us choose for you. 

Deliveries are sent out on the 13th of each month. Subscription items can be exchanged but not refunded. 

You can cancel your subscription any time. (See Billing section for more information)

Is this a mystery box?
No, you have full visibility of what's coming here. All products are designed by Asuwere and build a perfect base wardrobe which works together seamlessly for guys of any age.

Want more details on each product? Drop us a line hello@asuwere.co

Why is Asuwere a subscription model?
We know firsthand that the current model of clothes shopping is time-consuming at best, and overwhelming at worst. Irregular sizing, mountains of clothes to navigate and winter clothing in the middle of summer. 

We want to simplify this by providing a subscription service, delivering the core of what you need for your wardrobe, so you don’t have to think about it. Because of this commitment from you, this gives us an accurate read on what to order and allows us to invest in better quality fabrics and pass on the savings. 

Sometimes all it takes is one item to refresh your whole wardrobe.

Not convinced? Items can be purchased as one-offs at RRP. 

Won’t I look the same as everybody else?
Our subscription products are intended to build a perfect base wardrobe for any guy and help simplify what you really need, so you always look good. We do not follow trends and only offer products which all guys should already own (but can’t find) and only offer colours they need. 

So to answer the question, have you ever worn a white tee to the same party as someone else? Yes, let's all look better together.

How do I know what I’m getting each month? 
You have full visibility of what's coming here. If you have forgotten what you ordered or selected for us to pick for you, just drop us a line to find out what's coming next. hello@asuwere.co

Can I try the clothes on before I buy them?
If you are in Auckland you can book in a visit where you can experience the quality of our garments firsthand. Every size and colour for the whole year is available to try, so you can put your mind at ease.

For online orders an Asuwere tape measure is included with your first product, so you can make sure everything is the right fit moving forward. 

What if I don’t want a particular months items?
We have thought long and hard to only include clothes you need. If you've tried the product out and really don't like it drop us a line at hello@asuwere.co ~ if you're not happy, we're not happy.

What is the difference in Subscriber Price vs RRP?
Subscribers receive a minimum of 30% off when buying additional items in our store (+ free shipping). The stock is limited though so be sure to get in quick on additional colours or new releases. 

Non-subscribers can purchase items at the full RRP. 

Can I gift a subscription to someone?
Yes, the best way to gift a subscription would be to create an account for the recipient, set the billing address for yourself and the shipping address directly to them. They will still have the chance to change their size or colours.

Can I get more than 1 item per month?
You sure can. You can purchase an additional subscription meaning you will receive two of everything each month. If you do sign up for more than one, we’ll make sure you receive different colours. 

Remember you can also buy items at member pricing in our online store. 

Pro tip: If you purchase a triple subscription and add a pair of black and white sneakers and you have 1080 different outfits.

Where are the clothes made?
The subscription products are all made in China. We have worked hard to find production partners who have the same high standards as us when it comes to products and ethics. 

Where do you ship to?
For subscriptions, we currently only ship to NZ. Stay tuned for more countries or let us know where you would like to see Asuwere next.

For one off purchases, we ship worldwide. 

How much is shipping?
Shipping is free on all subscription orders in NZ.

For one off purchases, shipping is available worldwide, costs are as follows (prices in NZD)
-Within NZ: $5 for purchases up to $150, free shipping for $150+
-Australia: $20
-Worldwide: $30

How do I track my order?

You will be sent a shipping notification each month.

When do my monthly items get sent out?

We send out your monthly item by the 15th of each month. Please allow for 2-3 days to arrive. 

Please note, first time subscribers who sign up before the 13th of the month will receive that months product. If you subscribe after the 13th, you will receive the following months product.

What if I'm away when you deliver?
You can either email us and arrange for us to hold off on sending until you arrive home, or we can send and you arrange for a friend / neighbour to collect.

My monthly item hasn't arrived - what do I do?

Our deliveries make it to our subscribers 99% of the time - but every now and then one goes astray. Please note that all Asuwere deliveries are made by “NZ Post” (not by couriers). If your item is more than 5 days overdue, please email us at shipping@asuwere.co and we'll help you track it down.

I'm moving house - how can I change my address?

That's easy. Login to your account (top right of this page), and once you're there, click the 'Manage My Subscription' link at the top of the page. Under 'My Subscription' you'll see your address which you can edit. All future deliveries will go to your new address. Please note - if you change your address after we've dispatched your item (15th) for the month, that item will go to your previous address and all future orders will be sent to your new address.

When will my credit card be charged?
Annual billing: the full amount is charged right after you click Submit Order on the Secure Checkout page. Following the end of your subscription, this will renew on the 1st of the following month.

Monthly billing: The first months subscription fee is charged right after you click Submit Order on the Secure Checkout page. For each subsequent month, subscribers are charged on the 1st of the month. This is payment for the following month’s clothing item. 

For example if you sign up on the March 30th you will receive the March Oxford shirt, then you will be charged again 2 days later on the April 1st and will receive the April Daily chino.

How do I cancel my subscription?
Subscribers can cancel at any time by emailing us at hello@asuwere.co, however, to avoid being charged for the following month, cancellations must occur before the 9th of the month.

If you’ve paid for a 12 month subscription upfront, you can cancel anytime and still receive your monthly items until the time period is up. If you don’t cancel before the subscription is up, this will renew automatically for the same length. 

Which forms of payment are accepted?
We accept Visa, MasterCard, Discover and American Express. We do not accept cash, personal checks, money orders or PayPal.