We know firsthand that the current model of clothes shopping is time-consuming at best, and overwhelming at worst. Irregular sizing, mountains of clothes to navigate and winter clothing in the middle of summer.
We want to simplify this by providing a subscription service, delivering the core of what you need for your wardrobe, so you don’t have to think about it. Because of this commitment from you, this gives us an accurate read on what to order and allows us to invest in better quality fabrics and pass on the savings.
Sometimes all it takes is one item to refresh your whole wardrobe.
Each month you'll choose your item(s) in the online members portal. You can pay either annually ($1099 one off payment) or monthly ($99 monthly charge), this gets you 1 Essential or 2 Basic items each month. For Hero items there is an additional $100 charge (Hero = higher value items such as sneakers).
You can select up to 6 months in advance so you can have the right balance of styles and build the perfect base wardrobe.
Check out your options here.
You can pay either:
- Annually ($1099 one off payment)
- Monthly ($99 monthly charge)
If you are in Auckland you can pop into our store, where you can experience the quality of our garments firsthand. Every size and colour for the whole year is available to try, so you can put your mind at ease.
If you're outside of Auckland and can't make it to our store, we offer free exchanges if a product isn't right for you.
If you don’t make a selection by the 2nd of the month, we will make one for you based on your selections from previous months, ensuring it works perfectly with the product you currently have. We’ll send out a few reminder emails to make sure you have ample time to make your own selection.
Not feeling the product? You can bank or skip your charge – just make sure you do before by the 31st of the month as charge date is always the 1st of the month.
You have the option to bank your credit which means you will still be charged and will gain credit to use towards another month.
You can also skip a month and not be charged then your payments will resume the following month.
You can use your credit for anything in our physical or online store, we just need to process the transaction from our end.
You can let us know what you would like via email or our live chat and we will send it out.
You can request a refund up to 48 hours after each charge date.
Banked credit cannot be refunded and can be used toward anything on the online store + more great options in-store.
Asuwere members receive 30-50% off RRP when buying additional items from our store. Once you have signed up and logged into your account the discounted price will appear.
If you are not a member you can still purchase one-off products at full RRP.
Annual billing: the full amount is charged right after you click Submit Order on the Secure Checkout page. Following the end of your subscription, this will renew on the 1st of the following month.
Monthly billing: The first months subscription fee is charged right after you click Submit Order on the Secure Checkout page. For each subsequent month, subscribers are charged on the 1st of the month. This is payment for the following month’s clothing item.
For example if you sign up on the March 30th you will receive the March Oxford shirt, then you will be charged again 2 days later on the April 1st and will receive the April Daily chino.
Yes, you can send your item back free of charge. If you need to exchange for a different size or colour, send us an email at firstname.lastname@example.org to arrange a return.
If 30 days have gone by since you received your item and you have not made contact with us regarding the item, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it
We do not issue refunds for subscription monthly charges or banked credits.
Yes, the best way to gift a subscription would be to create an account for the recipient, set the billing address for yourself and the shipping address directly to them. They will still have the chance to change their size or colours. You can always update billing details to theirs going forward.
As a member, you can skip payments up to 3 months at a time via your members portal under ‘Your subscription’.
You can cancel your membership anytime via your members portal under ‘Your subscription’ or click here.
Once a membership has been cancelled, members pricing will no longer be applicable.
If you cancel and have unused credit, this will be issued as a store voucher which you can use in-store or online at full price. This will be valid for 1 year from your membership cancellation date.
If you’ve paid for a 12-month subscription upfront, you can cancel anytime and still receive your monthly items until the time period is up. If you don’t cancel before the subscription is up, this will renew automatically for the same length.
Yes, you can purchase any item in-store or online at RRP.
However, members do get a sweet 30-50% discount off all products!
We release new products at the start of every month. These are available for our members to select up to 6 months in advance so some items do sell out before we have the chance to release them to public.
To avoid missing out on new releases you can become a member and get first pick on monthly items.
**Please note there is no refund or returns available on any sale items.**
If you return an item within 14 days of receiving it, we can offer you a full refund or exchange. Please ensure you email email@example.com to arrange a return before sending.
See our full refund policy here.
For subscriptions, we currently only ship to NZ & Australia.
We ship worldwide for one-off purchases.
Shipping is free on all subscription orders in NZ, and $10/month for Australia.
For one off purchases, shipping is available worldwide, costs are as follows (prices in NZD)
-Within NZ: $10 for purchases up to $100, free shipping for $100+
Yes, we have a store at 38 Nuffield Street, Newmarket, Auckland 1023.
Monday - Closed
12pm - 5pm
Wednesday - Friday
10am - 5pm
10am - 4pm
11am - 3pm
Yes, there is a Westfield carpark situated 100m down from our store.
With the Westfield app you can get 3-hours free parking during the week and 2-hours free parking during the weekend.
Still have a question? Email us at firstname.lastname@example.org